The Benefits of Managed IT Services
We speak with many business owners who are weighing up the pros and cons of Managed IT Services. We understand that signing up for this service can be an important milestone as you grow your business. It symbolises your reliance and dependency on IT increases to the point when you need to invest and outsource your IT services. Here at Otto IT, we believe that Managed IT Services should deliver more than your day to day IT needs.
We partner with our clients, going above and beyond traditional IT services to ensure your business networks and systems are protected, secure and running optimally. We don’t just have IT experience, we have business experience too and this means we don’t approach you as a wall of tech: we approach you as a partner, a business and people who are looking for answers.
Here are three key features of our Managed IT Services and what you can expect if you choose to partner with us.
Strategic Consulting
You know your business needs to take advantage of new technologies to maintain a competitive edge. But it can be confusing to decide which tools, platforms and software is best for you. In cases like this, we recommend you speak to an expert. When you sign up for Managed IT Services with Otto IT, we’ll provide you with periodical strategic consulting services. During this time, you can speak with our experts about how technology is capable of digitising and streamlining your services. We can review your existing practices, recommend new ones and help guide you towards the digital transformation of your business.
Project Management
If your business is due to undergo a substantial system upgrade or implement changes to the way in which technology is used, it is advisable to put project management in place. This person or team is able to ensure everything runs as smoothly as possible, with minimal delays and minimal downtime, as well as being able to act as support for others involved in the process. Otto IT offers project management services for small and large projects, from start to finish. We’re also available to come on board mid-way through a project which is already underway but has stalled and can work to steer you back on track.
24/7 Support
Of course, the most obvious feature of Managed IT Services is having a team of IT experts on call and available to provide support. Otto IT is made up of a team of experienced IT support staff who will answer your call or email any time of day, any day of the year. We understand that if you are having an issue with your IT systems, this negatively affects the capacity of you and your team to work. And this, in turn, affects your bottom line.
We know how important your IT systems are and therefore we are committed to providing fast, professional services to all of our clients as soon as possible to ensure the impact to your business is mitigated. Our workforce is mobile, if required. However, we are digitally based thanks to our hosting platform which our clients can use, enabling us to provide our IT services remotely for the majority of issues. This helps us to deliver fast services without you having to wait for site visits.
Are Managed IT Services Right For Me?
It is true that not all businesses require Managed IT Services. However, if IT forms the backbone of your company’s day to day processes and if your capacity to trade would be severely affected by an IT problem, we recommend you consider investing in Managed IT Services. While you may not require support regularly, Managed IT Services provides peace of mind. You know that when something does go wrong, you have a team of friendly professionals, who are familiar with your business and systems and are able to step into action as soon as possible to get your business back up and running again. Additionally, as you grow, it may be appropriate for your business to take advantage of our additional services such as our strategic consulting and project management.
If you would like to find out more about Managed IT Services and how your business may be able to benefit, get in touch with Otto IT today. You can speak with one of our IT experts and discuss how we may be able to help your business through our Managed IT Service packages. Our packages are pitched on a business-by-business base after meeting you and scoping your requirements so you’ll only pay for what you need. Plus, we offer a 90 day satisfaction guarantee. Get in touch with us today to find out more.
Jordan is the Chief Commercial Officer at Otto. Jordan is here to help clients remove roadblocks and achieve the business goals they’ve set out. Jordan’s biggest focus is Customer Experience, Business Relationship Management, Risk Management and Strategy.
