Location
- Melbourne, Perth, Brisbane, Philippines
- Length of relationship – Current
Key equipment/products/services provided:
IT Support, Microsoft Cloud Services, cybersecurity services, VOIP, end user hardware.
After struggling to find a reliable IT partner, this client decided to bring their IT support in-house. But that shift came at a cost. Directors were pulled away from strategic work and forced to focus on day-to-day technical issues. Otto IT stepped in as their Managed Service Provider, implementing a modern workplace environment using Microsoft Cloud and providing 24/7 support across international locations. The result was a more efficient, collaborative setup that allowed leadership to refocus on growth and strategy.
The Problem
The client had been through three different IT providers, each promising high-quality support but falling short. With teams spread across Melbourne, Perth, Brisbane, and the Philippines, they needed a partner who could handle both remote and onsite support. After repeated disappointments, they decided to take IT in-house. It seemed like the safest option at the time, but it quickly became clear that managing IT internally came with its own set of challenges.
The Consequences
Instead of focusing on growth and strategy, the company’s directors found themselves dealing with technical issues. Their time was spent troubleshooting, managing systems, and trying to keep things running smoothly. It was exhausting. And more importantly, it was a distraction from the bigger picture. The business wasn’t moving forward the way it should have been, simply because leadership was stuck putting out fires.
The Solution
Otto IT came on board as their Managed Service Provider. We implemented a full modern workplace environment using Microsoft Cloud, giving their teams access to secure, scalable tools that support collaboration and productivity. We also onboarded them to our support team, providing 24/7 technical assistance across all locations. This setup was especially important for their remote teams, who needed reliable access to systems and support no matter where they were working.
The Challenges
Supporting a remote workforce across multiple countries is never simple. Add in lockdowns and the need to implement IT management tools remotely, and the complexity increases. One of the key challenges was making sure every team member had what they needed to work efficiently, without being physically present. Our consultants also worked closely with the directors to shift their focus back to leadership and strategy, helping them step away from the day-to-day tech concerns and return to their core business goals.
Project Outcome – The Benefits
The transformation was clear. With Otto IT managing their systems and support, the directors were able to refocus on growing the business. Teams across all locations now work in a secure, modern environment that supports collaboration and productivity. Technical issues are handled quickly and professionally, and the business is no longer held back by IT distractions. It’s a setup that works, not just for today, but for wherever the company wants to go next.
Transform Your IT with Otto Today
