Terms & Conditions

Standard Terms and Conditions

• MSA – October 2023 – Master IT Services Agreement
• MSA – October 2023 – Schedule 1 Managed Services
• MSA – October 2023 – Schedule 2 Projects

Critical Information Summary | VoIP Plans

• Critical Information Summary – Call Centre Trunk Channel Plan – Unlimited
• Critical Information Summary – Per User, Unlimited, With Teams
• Critical Information Summary – Per User, Timed, With Teams
• Critical Information Summary – Per User, Timed
• Critical Information Summary – Per User, Untimed
• Critical Information Summary – Trunk Plan

In some cases, clients may have specific terms set our in their individual contracts, if you have a service with Otto, you can request a copy of your contract by sending an email to our finance team on [email protected].

All requests for paperwork must come in writing by an authorised account representative.