General Terms & Conditions

Otto has a standard set of Terms and Conditions.

In some cases, clients may have specific terms set our in their individual contracts, if you have a service with Otto, you can request a copy of your contract by sending an email to our finance team on [email protected].

All requests for paperwork must come in writing by an authorized account representative.

Other Terms & Conditions

Third Party Services

Microsoft Terms & Conditions / Service Agreement

VoIP Terms and Conditions

Please see the attached documents for all Terms and Conditions in relation to VoIP Service provided by Otto.

Service Level Agreement (SLA)

Otto IT maintains a detailed Service Level Agreement (SLA) document outlining the scope of services we provide to our clients. This document is regularly updated, and the latest version is always available here.