Otto manages all the things you don’t have time to understand. Things like Cloud networks and infrastructure maintenance.
Managed IT Services are our bread and butter. If your systems are slow and buggy, or you need ongoing IT support, we’re here to help. Our team of experts will take some time to understand your business, then recommend a few pocket-friendly options. The idea isn’t to put out fires. It’s to make your business fireproof.
Managed IT Services from Otto means we will:
Understand
Getting to know your business is always the first step. We want to learn everything there is. Once we understand your goals, and your budget, we can tailor something to suit your needs. These are the IT services you want—not the ones we like to sell.
Equip
There’s a reason it’s called IT ‘support’. We want our clients to feel like Otto has got their back. As one of our partners, you get the best IT support, the friendliest service, and the lowest heart rate. We fix problems before they become catastrophes.
Deliver
Our staff don’t have KPIs for profits and sales. They have KPIs for customer happiness. After 10 years and hundreds of projects, our client satisfaction score is 97%. We don’t over-promise. We don’t under-deliver. Otto does what it says on the tin.
Plan Listing
Fully Managed Offering
Support – Foundation
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- 24/7 Proactive Maintenance & Monitoring
- Microsoft and 3rd Party Software Updates
- Windows Patch Management
- Unlimited Remote Support 7am to 7pm
- Unlimited Onsite Support 7am to 7pm
- Backup Management
- CEO / MD Home Technology Support
- User – Adds, Moves and Changes
- Workstation – Adds, Moves and Changes
- IT Asset and Warranty Tracking and Reporting
- IT Policy Templates
- Technology Strategy & Planning
- End User Training Materials for Microsoft Products
- Vendor Management
- Hardware Procurement
- Licensing & Renewal Management
- Dedicated Account Manager
- Windows Patch Management
- Managed Network Switches & WiFi
- Managed Firewall/Network Router
Support – Summit
-
- 24/7 Proactive Maintenance & Monitoring
- Microsoft and 3rd Party Software Updates
- Windows Patch Management
- Unlimited Remote Support 7am to 7pm
- Unlimited Onsite Support 7am to 7pm
- Backup Management
- CEO / MD Home Technology Support
- User – Adds, Moves and Changes
- Workstation – Adds, Moves and Changes
- IT Asset and Warranty Tracking and Reporting
- IT Policy Templates
- Technology Strategy & Planning
- End User Training Materials for Microsoft Products
- Vendor Management
- Hardware Procurement
- Licensing & Renewal Management
- Dedicated Account Manager
- Windows Patch Management
- Managed Network Switches & WiFi
- Managed Firewall/Network Router
Digitisation should be a joy, not a costly burden. With your organisation’s vision and our IT knowledge, we’ll make sure you get the best case tools and services to drive your growth. Its digitisation made simple.
Check out the trophy case
Otto has been named one of the world’s best managed service providers on the annual Channel Futures MSP 501 rankings. This is like the Oscars for IT departments. It means we’re one of the top 501 IT companies in the world.
The team at Otto do a fantastic job at completing our requests in a timely, careful and professional manner. It’s so nice to know they’ve got our backs when it comes to anything business support related.
